No More Silos: How We Streamlined Invoicing with Automation

Helping a consumer goods firm unify global invoicing with automated workflows and faster payment cycles.

What We Delivered

AUTOMATED invoice processing, workflows, approval, and payment systems

ENABLED significant operational efficiency and financial gains

POSITIONED the client for scalable growth and improved agility

Client

A Netherlands-based consumer goods company with multi-country operations across Europe, the Middle East, and Africa (EMEA)

Scope of Work

Comprehensive Accounts Payable services including document imaging, indexing and management, invoice processing, exception handling, T&E processing, vendor coordination, payments, reconciliations, and period-end support

Region

EMEA region

Sector

Consumer Goods

Client’s Challenges

The client struggled with delays in invoice processing caused by highly varied invoice formats and the use of multiple local languages across their EMEA operations. These inconsistencies led to:

Reduced invoice processing accuracy
Delayed vendor payments
Slower acknowledgment, response, and resolution of vendor inquiries

With mature operations and existing systems already in place, the company needed a solution that could complement its infrastructure while standardizing and automating fragmented processes.

Our Solution

To tackle these challenges, we executed a two-phase automation strategy that blended RPA, AI, and intelligent workflow design:

Phase 1: Targeted Automation Rollout

Focused on high-volume vendors and high-impact tasks
Deployed AI-powered OCR and XML data extraction to capture invoice data across multiple languages
Integrated a language translation module to standardize data into English for consistent processing

Created reusable, language-specific templates within the RPA system for streamlined invoice handling

Phase 2: End-to-End Workflow Automation

Scaled automation to cover all vendors and invoice types
Implemented auto-matching algorithms to link invoices with POs and receipts
within Built automated approval workflows with escalation rules for exception handling
Integrated the payment system to fully automate the procure-to-pay cycle 12 months

Impact Delivered

Operational Improvements

Accuracy improved from 95% to 99%
Invoice processing turnaround time (TAT) increased from 97% to 100%
Invoice cycle time dropped from 4 days to 2 days
Vendor inquiries reduced by 15%
Exceptions reduced by 20%
Overall invoice processing efficiency improved by 20% with the automated workflow

Financial Gains

Cost per invoice dropped by 25%, leading to a 40% reduction in operating costs
Enabled the client to capture 15% early payment discounts
Eliminated penalties and costs associated with late payments

Risk-Free Evaluation

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